Help & Support

Most frequently asked questions about TransferWise:

1. What is TransferWise?
2. How much does it cost to make a payment with TransferWise?
3. How long does the payment process take?
4. What is identification of my person?
5. What currencies do you support?
6. What is a payment to receive fixed amount? Why is there an "overcharge", what is the estimated refund?
7. Is there a payment limit? Can transfer a larger sum that's currently available.
8. Can I set a limit on the conversion rate?
9. How can I pay on TransferWise? Bank transfers and debit cards.
10. Your EUR deposit account (SEPA payment) is in Estonia? Is that ok?
11. What is the real mid-market exchange rate that TransferWise uses?
12. How exactly does a TransferWise payment work?
13. How secure is TransferWise? Is my deposit safe with you?
14. Can I use TransferWise for my business? What's a business profile?
15. My TransferWise profile name is different from the bank account I'm depositing from.
16. What is a bank transfer reference and a TransferWise payment reference?